Frigidaire fail

Our front loading washer stopped working 3 years in. After a bit of research, it turned out that the door locking switch stopped working, and after a bit of online research, we've found that this is a known issue. Frigidaire has designed a new part that doesn't break, and they're willing to sell it to their customers who already forked out for the whole washer for $65. For those who aren't able to disassemble their washing machine and replace the part themselves, the price tag is that much higher.

I sent them the following note expressing my disappointment at their poor product integrity, and you can see below the blank corporate non-answer they responded with. We've poured a fair amount into the Electrolux (parent company) coffers in the past 3 years, obviously that ends now.

Original Text

From:	do_not_reply@frigidaire.com.com
To:	web.other@electrolux.com
CC:
Sent:	01/28/11 18:58:19
Subject:	Customer Service Issues

Posted on 1/29/2011 12:58:19 AM
Message Type = Contact Webmaster

Model Number = gltf2940es3
Serial Number = xc64108833
Purchase Date = January 2008

Customer Information
Subject = Failed washing machine
Message = Very disappointed to have this front loading washer fail after 3 years. I have been installing frigidaire appliances in all of my apartments for the last 3 years since we were so pleased with our personal washer/dryer/stove and refrigerator purchased 3 years ago. Now the washer has failed (fast spin no longer functioning) and after some research I find this is a common failure, known of by Frigidaire, that has not been corrected, and is no longer supported by the company since the poorly designed part failed after the warranty period.I will no longer be a Frigidaire customer in the future. I only wish I had learned this before I had purchased the last 14 appliances, which I can only expect to fail in the near future.

WEB.OTHER@electrolux.com to me

show details Jan 29 (3 days ago)

Thank you for contacting Frigidaire.

We regret to hear that you are having difficulties with your laundry appliance. For the best assistance we recommend contacting an Authorized Service Technician that will be able to provide you with a full diagnosis and provide you with any repairs needed; for safety and liability reasons.

Unfortunately with a situation such as this, there are no troubleshooting steps or suggestions that we can instruct you to perform prior to contacting a provider.

You may visit www.frigidaire.com/servicelocator to find a Provider in your area to contact, or contact our Contact Center for further assistance, 1-888-203-1389.

Please provide the servicer the model/serial number and date of purchase. We show the unit is outside of warranty, so this will be an out of pocket expense, unless the unit is deemed defective or unrepairable. No matter the outcome we will need the technician to document his/her findings so we can accurately document your account and move further with any actions needed on this unit.

Should we be of any further assistance please feel free to contact us via web or 1-866-655-8391 for scheduling assistance, and questions.